About Us

GP Retail Operations was established in 1997 in servicing a specific niche market in the retail environment.

The company has a national footprint with more than 6000 active employees across various divisions in the retail sector. The company provides specialised outsourced services that includes:

  • outsourced staffing solutions
  • functional outsourcing
  • merchandising
  • cleaning
  • trolley solutions

What we believe in

Offering flexible, innovative and cost effective Human Capital Solutions; and providing superior service by adhering to i.e. productivity targets as agreed upon in the service level agreement (SLA) supported by strong customer relations.
Supplying a support service to clients in areas where expertise and human capital are of the essence, through innovative systems and operational excellence.
Uplifting the community, committed to create equal employment opportunities through growth, training and development of its human resources.
Creating a learning organisation that is characterised by professionalism and continuous improvement.
Thus being appointed as preferred value-added partner of selected customers in core markets based upon our customised and specialised business solutions

Business Principles

GP Retail Operations business is guided by the following principles.

Being the appointed and preferred value-added partner of selected customers in core markets based on our customised and specialised business solutions. Offering flexible, innovative and cost effective Human Capital Solutions.

Providing superior service by adhering to productivity targets as agreed upon in the service level agreement (SLA) supported by strong customer relations. Supplying a support service, through innovative systems and operational excellence, to clients in areas where expertise and human capital are of the essence.

Creating a learning organisation that is characterised by professionalism and continuous improvement. Uplifting the community by creating equal employment opportunities through growth, training and development of human resources.

Black Economic Empowerment

GP Retail Operations has structured its Black ownership in accordance with the BEE Codes of Good Practice as stipulated by the Department of Trade and Industry.

GP Retail Operations is a Level 4 B-BBEE contributor and is an Empowering Supplier which results in 100% of the original expenditure with GP Retail Operations (Pty) Ltd being recognised as B-BBEE Procurement Spend.

GP Retail Operations complies with all five elements of the Generic B-BBEE Scorecard as per the applicable codes.

The company appreciates that economic empowerment encompasses more than just black equity and has thus embraced broadbased BEE through various initiatives including:

Preferential procurement – GP Retail Operations continuous to exceed its preferential procurement targets for 51% black owned entities.. Skills development - the group is involved in numerous initiatives and projects to develop the literacy, numeracy, business and technical skills of our employees and external small entities. We have excelled in the implementation of numerous W & R SETA registered Learnerships. Social responsibility - our company has successfully empowered various disadvantaged communities and have achieved the full score under the Socio -economic Development element.

Staff

Sourcing through a comprehensive and sophisticated recruitment and selection process includes:

Numerical and literacy tests Criminal records and ITC checks Registering and referencing through Consumer Goods Council of SA (CGCSA)

Before any staff member is deployed, they are trained utilising extensive accredited training programmes with client approval and authorisation.

Development of staff through accredited SETA Learnerships.

Integrity of staff:

  • Business Abuse Hotline
  • Honesty, Loss Prevention Awareness and Communication
  • Programmes

Mission Statement

As a strategic business partner, we remain committed to continuous productivity improvement which is aligned to and in support of our clients’ strategic intent. Through functional outsourcing, our clients focus solely on their core business thereby creating a platform for sustainable growth.

Vision & Values

To be the service provider of choice and to be recognised as a worldwide leader in functional outsourcing.

Points of Culture

  • Service excellence - we strive to be the service provider of choice
  • Integrity - we commit to fullfilling our obligations
  • Ownership - we are all accountable for our actions
  • Teamwork - we work together to develop and achieve success
  • Communication - we engage positively and communicate clearly

Accreditations and Certifications

GP Retail Operations is accredited/certified with the following organisations.

Consumer Goods Council of South Africa (CGCSA) with reference numbers N213589/1 and N213590/1. The Consumer Goods Council of South Africa is a Section 21 company representing over 11,000 member companies in the retail, wholesale and manufacturing of consumer goods promoting partnerships amongst their stakeholders across the consumer goods industry in resolving shared non-competitive matters in the most efficient manner to the ultimate benefit of the consumer.

Association of Personnel Service Organisations (APSO) promoting and adhering to high ethical and professional standards of business.

Wholesale and Retail SETA full training accreditation to offer skills programmes and learnerships.

Proudly South African buying South African stimulates an increased demand for locally-produced products and services.

Being Our Partner

Advantages of partnering with the company:
  • BEE accreditation
  • Output-based service level agreements
  • Custom-designed operational solutions
  • Multi-skilled teams with dedicated management
  • Management with guaranteed quantifiable output
  • National coverage
  • Adherence to all statutory Tax and Labour legislations
  • Financial stability ensuring flexibility and reliability of services